Tolga Demirel graduated from Boğaziçi University, Department of Physics (BSc). After graduation, he started his banking career. During his career he took several managerial positions and responsibilities in different private banks. The positions undertaken provided him to have an extensive experience in various domains such as retail banking, alternative delivery channels, business process management, corporate organization management, change&project management, and IT governance.


Between the years of 2008-2014, he worked for ING Bank. He managed Business Process Management Department and took an active role in many process optimization projects including all head office&branch operations. He was then appointed to Project Management Office as a senior manager and re-structured the change and project management processes while managing the whole project portfolio of the bank including IT and non-IT projects. Finally he led to agile transformation of the bank as a senior manager of Agile Project Management Group. He participated in many agile projects as an agile coach&trainer for the adoption of agility culture company-wide.


Some of the agile projects executed in different domains during the agile transformation process are as follows:

  • Department based agile transformation of ATM operations

  • Department based agile transformation of Cash Management operations

  • New internet banking project

  • New contact center project

  • Collection system for delinquent loans

  • Follow-up system for non-performing loans

  • Centralization of head office&branch operations

  • Inventory financing system for a luxury car manufacturer’s dealer network

  • Implementation of e-invoice infrastructure and applications


Currently, he gives course instruction in Project Education Center GmbH in the following areas:

Methodologies and Applications of Agile Project Management, Scrum Fundamentals, Professional Scrum Master, Professional Product Owner, Agile Transformation in Organizations.
 

Mr. Demirel is a member of the Project Management Institute® (PMI®) (www.pmi.org) located in USA, and has  PMI-ACP® (Agile Certified Practitioner®) certificates.